Purple-I Support
Purple-I Support Services provides unmatched expertise, innovative support technology, and customer advocacy with flexible offerings designed to optimize your IT systems and manage risk. The result is a seamless support experience designed to help create and maintain an environment in which your business information systems are protected and efficient.
We provide three levels of support cover
BASIC CARE 24-5
Telephone software support Monday to Friday 12 to 8pm*
Limited onsite support available - Callout charges will apply depending on location
PREMIUM CARE 24-5
Telephone software support Monday to Friday 12 to 8pm*
Onsite response within 24 hours, Monday to Friday 9:00am to 5:30pm
PREMIUM CARE 24-7
Telephone software support 7 days per week 12 to 8pm*
Onsite response within 24 hours, 7 days per week 9:00am to 5:30pm
*This requires the customer to set up and maintain PC Anywhere and a broadband connection.
Free Support
All Purple-I EPOS systems receive free ‘Basic Care’ telephone support for 12 months following purchase. We also provide free email technical support for Purple-I EPOS products.
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