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| :: Electronic Point of Sale >> Accessories >> RMS Caller ID |
RMS CALLER ID
Delivery and Carry-out caller ID
Integrating Caller ID with your Purple-I RMS EPOS system enables you to know who is calling in an order. It integrates with your customer database to immediately bring up any repeat customer's vital delivery statistics and previous ordering information. Avoid the age-old problem of prank calls from kids who don't know how costly their mischievous activities can be to restaurant owners. |
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| Overview |
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Logs all incoming and outgoing calls for a single PSTN phone line. |
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The unit is powered by the PC and does not require any other power source |
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Compatible with Cable and BT networks |
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Works on master or extension sockets |
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The unit is supplied with an RS232 cable (a RS232 to USB adapter is available) for connection to the PC and a cable to connect to the phone socket |
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Caller ID is used widely in a number of business areas. Caller ID helps companies improve the service they provide to customers by identifying who is calling even before the telephone starts to ring. When Caller ID is coupled to a PC it is extremely useful in that a database entry for that caller can be brought up on the screen as the call is answered.
Caller ID is most useful when calls are received frequently from the same group of people. For example, a similar set of people tend to ring fast food delivery outlets, such as Pizza or Chinese food delivery firms. If Caller ID is used by these companies, they help to avoid fraud by verifying the customers Caller ID. The Caller ID database can be used to offer the customer any special deals and keep the customer's delivery details. |
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| Some of the benefits of caller ID are summarised below: |
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Know Who’s Calling Before You Answer
Caller ID shows the name and number of the calling party is displayed before you pick up the phone. |
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Enhance Customer Service
By showing you who is calling Caller ID prepares you before you answer. |
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Cut Down Order Processing Time
Retrieve files and other information for your caller as you pick up the phone to greet them by using Caller ID. |
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Recognize Preferred Clients
Know when your most important customers are calling from their caller ID. When you’re away, their Caller ID will tell you who called even if they didn’t leave a message. |
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Eliminate Unnecessary Interruptions By Prioritizing Calls
If you are busy and cannot answer...do not worry; the caller’s name and number are stored for later use. |
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Recover Missed Opportunities, Even with First-Time Callers
Store time, date, name, and number of calls while you are unavailable, even if they do not leave a message. Using their Caller ID you can always call back. |
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Maximize Advertising by Tracking Phone inquiries
Who is calling? When are they calling? Now you will know, even if they call after hours or over the weekend! |
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