Questions Before You Buy?

The following FAQs have been compiled from customer requests for more information on our EPOS solutions. We've done our best to categorise the questions, but if you have any that are not answered, please contact us and we will be happy to answer them.

What do we need in order to link our tills?
We usually recommend a professionally installed CAT5 solution.

Do we need to network our tills?
Networked terminals make life easier; it means that you only have to program one terminal with new changes and all terminals are uniform.

What is Integrated Terminals

Integrated terminals refer to the integrated touch screens which run Windows WEPOS as an operating system. The terminals are fully integrated into one unit which includes the touch screen, processor and all connections, so you don't need to have any extra boxes behind the bar.

Do I need PC based terminals?
It isn't always essential to have PC based EPOS terminals, but they do have several advantages. The key is the size of the hard drive - keeping many years journal and not needing to overwrite their history. PC based systems are also easier to upgrade and always have the latest features.

Can I buy the software on its own?

To achieve optimum performance our software is supplied with our recommend hardware which we will test and configure. However, our hardware can be purchased on its own should you wish to use alternative software.

Why do you use J2 EPOS computers?

We have chosen to exclusively partner with J2 Systems because they are a dedicated EPOS manufacturer and based in the UK. This means that our development team can have direct access to the hardware experts and hence provide better support to our customers. The J2 computers are built to a very high quality standard and backed up with 3 years manufacturers’ warranty. J2 support service is also one of the best in the industry.

Why did you develop your own software?
Before developing Purple-I RMS, we evaluated several EPOS programs, and found that nearly all were unprofessionally written or unprofessionally supported. One thing we did not want is our customers being forced to pay annual upgrade fees, phenomenal monthly support fees or being forced to deal with overseas call centres. We also found that existing software did not cater for some of the important requirements for small restaurants and hence we decided to develop our own EPOS software and used our own restaurants for testing. This allowed us to create a solution tailored for the small and medium sized businesses. Also the fact that we have 100% ownership of the source code means we have complete control over the software and development, and hence can use feedback from our customers to further improve the system.

What happens if something goes wrong with the system?

We provide 12 months free telephone support with all our systems. This means that we are only a phone call away should you encounter any problems. Most common problems will be software related, and we can resolve these by dialing into your system. If you encounter a hardware fault which we can not fix remotely you can send the unit to us by post or we can send an engineer to your premises for a small callout charge (to cover travel expenses). If it is a hardware fault which was not caused by the user and we can not fix then you can send the item to us and we will return to the manufacturer who will repair the fault if the unit is within warranty.

Does the system include stock control?

Our software is sold in components. The RMS front office (used by front of house staff) and the RMS Back Office (Used to configure the system) is supplied as standard. The standard software will provide sales reports in various formats and in a typical hospitality environment should be enough for stock control, as it is difficult to calculate usage of raw material use to prepare food. However if you buy our purchase order management module this will not only provide automated stock reports but will also manage your suppliers and purchase orders. This is useful for Retail and bar type outlets.

Why is your system different from any other EPOS solution?
Our system is dedicated to your trade - we have worked alongside Restaurateurs to configure a software and hardware solution which covers most needs.

Does the EPOS system need to be professionally installed?
As with all advanced computer systems, it is better in the long run, if you have the system installed by the professionals. Our installation & training packages includes menu entry, so it will enable you to start using the system quicker and to concentrate on learning how to make best use of the system. For customers with some IT knowledge, our basic systems can be taken without onsite installation and can easily be setup using our comprehensive user manual.

If we decide on a lease, will we be accepted?
As with any finance agreement, our leasing partners will run credit checks in order to satisfy them that you can afford the repayments and have a good history of paying credit agreements on time. If you meet the criteria, the chances are you will be accepted.

Who can get a lease?
Any business which has been successfully running for a minimum of three years can apply for the Finance lease option.

What is the rate of interest on a lease?
We normally deal with lease-rental agreements, where you rent the equipment for three years, and purchase it for a nominal fee equal to £50 or 1% of the purchase price; as this is a rental agreement, it doesn't have an APR, but depending on the customer's status, it can equate to anything ranging from 6% to 18%